Last updated July 10, 2026.
7-day refund, less the card fee. The ClaimYourCollege guide is free. This policy covers the optional paid plans: the Family Plan tiers (Family Pro and Family Household) and the one-time Decision Pack.
If a paid plan is not the right fit, email support@claimyourcollege.com within 7 days of your purchase and we will refund it, less the payment-processing fee our card processor (Stripe) charges and does not return to us (2.9% plus $0.30, for example $4.62 on a $149 plan, $8.97 on $299, or $1.72 on $49). That fee is the one amount we cannot return, because the card network keeps it whether or not you are refunded. Everything else goes straight back.
The refund is here in case a paid plan turns out not to be the right fit for your family. We may decline refunds we reasonably believe are fraudulent or made in bad faith.
Email support@claimyourcollege.com from the address you bought with, or include the family name printed on your license. That is all we need to find the purchase. We aim to reply within two business days. The refund goes back to your original payment method through Stripe, our payment processor, and depending on your bank it can take a few days to appear.
When we issue a refund, the license key from that purchase is deactivated. It stops unlocking the Family Plan tools the next time the app loads. This keeps things fair: you are not charged, and the key does not keep working. Everything you created stays on your device. A deactivated key only re-locks the premium tools; it never deletes your data.
The paid plans are a single payment. There is no subscription, no auto-renewal, and no card kept on file, so there is nothing to cancel. A Family Plan license simply ends on June 30 of its school year.
Because it is a one-time purchase that gives you the tools for the whole school year, we do not offer partial or prorated refunds after 7 days. If something is wrong, or a tool is not working, email us anyway. We want to make it right.
Email support@claimyourcollege.com and a real person will answer.
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